Terms of Service

CAL IT Group (“us”, “we”, or “our”) operates the CAL IT Group website (the “Service”).

Last Updated: 5/1/2026

These Terms of Service (“Terms”) govern your access to and use of the websites, portals, products, services, support resources, and related offerings provided by CAL IT Group (“CAL IT Group,” “we,” “us,” or “our”). By accessing our website, submitting information through our website, using our services, or engaging with CAL IT Group, you agree to these Terms.

If you are using our services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

1. About CAL IT Group

CAL IT Group provides managed IT services, cybersecurity services, consulting, help desk support, monitoring, cloud services support, infrastructure
management, and related technology services to business customers.

These Terms apply generally to use of our website and services. Specific services may also be governed by separate written agreements, proposals, statements of work, managed services agreements, service level agreements, order forms, or other contractual documents. In the event of a conflict between these Terms and a signed written agreement, the signed written agreement will control.

2. Use of Our Website and Services

You agree to use our website and services only for lawful business purposes and in accordance with these Terms. You may not:

  • Use our website or services in violation of applicable laws or regulations.
  • Attempt to gain unauthorized access to our systems, networks, customer environments, portals, or data.
  • Interfere with or disrupt the security, availability, or performance of our website, systems, or services.
  • Upload, transmit, or distribute malicious code, malware, ransomware, phishing content, or other harmful materials.
  • Misrepresent your identity, affiliation, authority, or relationship with another person or organization.
  • Use our website or services to infringe the rights of CAL IT Group, our customers, vendors, or third parties.

We reserve the right to restrict or terminate access to our website or services if we believe there has been a violation of these Terms or any applicable agreement.

3. Customer Responsibilities

Customers are responsible for providing accurate, complete, and timely information necessary for CAL IT Group to deliver services. This may include administrative access, technical documentation, licensing information, vendor contacts, network diagrams, service credentials, and business requirements.

Customers are also responsible for:

  • Maintaining appropriate authorization for CAL IT Group to access systems and data.
  • Promptly notifying CAL IT Group of material changes to their environment.
  • Following agreed-upon support, change management, and escalation procedures.
  • Maintaining appropriate internal policies, user controls, and business processes.
  • Ensuring that users comply with applicable security requirements.
  • Maintaining backup, continuity, and recovery expectations as defined in applicable service agreements.

CAL IT Group is not responsible for delays, service limitations, security gaps, or other issues caused by incomplete, inaccurate, unavailable, or outdated customer-provided information.

4. Service Availability and Support

CAL IT Group works to provide reliable, professional, and responsive services. However, service availability may be affected by factors outside our control, including third-party platforms, internet service providers, cloud providers, software vendors, hardware failures, customer-side changes, power outages, security incidents, or force majeure events.

Support procedures, response expectations, after-hours support, monitoring scope, and escalation processes may be defined in separate agreements or service documents. Unless expressly stated in a written agreement, no specific service level, uptime commitment, response time, or resolution time is guaranteed.

5. Third-Party Products and Services

CAL IT Group may recommend, resell, configure, manage, or support third-party hardware, software, cloud services, telecommunications services, cybersecurity platforms, and other vendor solutions. Third-party products and services are governed by the applicable vendor’s terms, licensing agreements, warranties, privacy policies, and service commitments.

CAL IT Group is not responsible for the acts, omissions, outages, pricing changes, licensing changes, security vulnerabilities, or service limitations of third-party providers. We may assist customers in coordinating with vendors, but vendor obligations remain the responsibility of the applicable vendor.

6. Security

CAL IT Group maintains administrative, technical, and physical safeguards designed to protect systems and information within the scope of our services. These safeguards may include access controls, monitoring, endpoint protection, security alerting, vulnerability management activities, incident response procedures, and internal security practices.

No technology environment can be guaranteed to be completely secure. Customers acknowledge that cybersecurity risk cannot be eliminated entirely, and that effective security requires cooperation between CAL IT Group, the customer, users, vendors, and other third parties.

Customers must promptly report suspected security incidents, unauthorized access, suspicious activity, lost or stolen devices, compromised accounts, or other security concerns using the agreed-upon support or escalation process.

7. Acceptable Use of Support Services

Customers and users agree to interact with CAL IT Group personnel professionally and respectfully. Abuse, harassment, threats, discriminatory conduct, or repeated misuse of support channels may result in escalation to customer management, restriction of support access, or termination of services as permitted by applicable agreements.

Support requests should be submitted through approved channels. Emergency or after-hours support requests must follow the applicable after-hours support procedure, if one has been established.

8. Confidentiality

Each party may receive confidential or proprietary information from the other party. Confidential information may include business information, technical information, credentials, security information, customer data, pricing, proposals, documentation, processes, and other non-public information.

Each party agrees to protect the other party’s confidential information using reasonable care and to use it only for the purposes of providing or receiving services. Confidential information may be disclosed when required by law, regulation, court order, or valid legal process, provided that the receiving party gives notice when legally permitted.

9. Privacy and Data Protection

Our collection, use, and protection of personal information is described in our Privacy Policy, which should be reviewed together with these Terms.

Customers are responsible for ensuring that they have the necessary rights, permissions, notices, and consents to provide CAL IT Group with access to any personal information, business data, systems, or user accounts necessary for service delivery.

CAL IT Group will access, use, and process customer information only as necessary to provide services, maintain security, fulfill contractual obligations, comply with legal requirements, and operate our business.

10. Customer Data

As between CAL IT Group and the customer, customer data remains the property of the customer. CAL IT Group does not claim ownership of customer data.

Customers grant CAL IT Group the limited right to access, use, transmit, store, and process customer data as necessary to provide services, support users, maintain systems, investigate issues, perform security activities, comply with legal obligations, and fulfill applicable agreements.

Upon termination of services, CAL IT Group will handle customer data in accordance with the applicable agreement, legal requirements, and operational retention practices.

11. Intellectual Property

All content on our website, including text, graphics, logos, service descriptions, documents, designs, software, processes, and other materials, is owned by or licensed to CAL IT Group and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, sell, or exploit our website content or proprietary materials without our prior written permission, except for normal internal business review related to evaluating or receiving our services.

Customer-owned materials remain the property of the customer.

12. Proposals, Pricing, and Orders

Any pricing, proposals, quotes, or service descriptions provided by CAL IT Group are subject to the terms stated in the applicable proposal, quote, order form, or agreement. Pricing may depend on user counts, device counts, service scope, licensing requirements, hardware needs, vendor pricing, contract term, or other assumptions.

Unless otherwise stated in writing, quotes may be subject to change based on vendor pricing, product availability, taxes, shipping, licensing changes, project scope changes, or customer-requested modifications.

Some hardware, software, licensing, subscriptions, and special-order items may not be cancellable or returnable once ordered.

13. Payment Terms

Payment terms are governed by the applicable agreement, invoice, proposal, or order form. Customers agree to pay all amounts due in accordance with those terms.

Failure to pay amounts when due may result in late fees, suspension of services, withholding of deliverables, restriction of support, or termination of services as permitted by applicable agreements and law.

14. Disclaimers

CAL IT Group provides its website and services using commercially reasonable efforts and professional care. However, except as expressly stated in a written agreement, our website and services are provided “as is” and “as available.”

To the fullest extent permitted by law, CAL IT Group disclaims all warranties not expressly stated in writing, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted operation, error-free performance, or complete security.

CAL IT Group does not guarantee that any service, product, system, network, backup, security tool, or third-party platform will prevent all outages, data loss, cyberattacks, malware, ransomware, unauthorized access, or other incidents.

15. Limitation of Liability

To the fullest extent permitted by law, CAL IT Group will not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of profits, loss of revenue, loss of business, loss of goodwill, loss of data, business interruption, or costs of substitute services, even if advised of the possibility of such damages.

Except as otherwise stated in a signed written agreement, CAL IT Group’s total liability arising out of or relating to these Terms, the website, or services will be limited to the amounts paid by the customer to CAL IT Group for the applicable services giving rise to the claim during the three months preceding the event that gave rise to the claim.

Some jurisdictions do not allow certain limitations of liability, so some of the above limitations may not apply.

16. Indemnification

You agree to indemnify, defend, and hold harmless CAL IT Group, its owners, officers, employees, contractors, and representatives from and against any claims, damages, liabilities, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:

  • Your misuse of our website or services.
  • Your violation of these Terms.
  • Your violation of applicable laws or regulations.
  • Your unauthorized disclosure of credentials, data, or access.
  • Your infringement of third-party rights.
  • Information, instructions, or materials provided by you or your organization.

17. Compliance with Laws

Each party agrees to comply with applicable laws and regulations related to its performance under these Terms. Customers are responsible for identifying and communicating any specific regulatory, contractual, industry, data handling, or compliance requirements that apply to their organization or environment.

Unless expressly agreed in writing, CAL IT Group does not assume responsibility for determining all legal, regulatory, or compliance obligations applicable to a customer’s business.

18. Changes to Services or Terms

CAL IT Group may update these Terms from time to time to reflect changes in our services, operations, legal requirements, security practices, or business needs. The updated version will be posted on our website with a revised “Last Updated” date.

Continued use of our website or services after updated Terms are posted constitutes acceptance of the updated Terms.

19. Termination

CAL IT Group may suspend or terminate access to our website or services if a customer or user violates these Terms, fails to pay amounts due, creates security or operational risk, misuses support services, or breaches an applicable agreement.

Termination of services will be handled in accordance with the applicable written agreement, including any transition assistance, data return, data retention, payment, or post-termination obligations.

20. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Any disputes arising out of or relating to these Terms, our website, or our services will be handled in the appropriate courts located in California, unless otherwise required by a signed written agreement.

21. Contact Information

Questions about these Terms may be directed to:

CAL IT Group
101 Main St.

Suite 400

Huntington Beach, CA 92648

Email: info@calitgroup.com

Phone: 866-242-2548
Website: www.calitgroup.com