5.0 on Google & Clutch 97%LIVE of calls answered in under 60 seconds by our local Huntington Beach team
Over 10 years in Orange CountySOC 2 Type IIManaged ITCo‑managed ITCybersecurityVeteran‑owned
CAL IT Group is a customer service organization first and foremost. We know technology, we’re obsessed with the details, and we prove it day in and day out. We’re a mature MSP — over 10 years of proven processes — bringing enterprise-class IT to small and medium businesses, with SOC 2 Type II–audited operational excellence behind every call, ticket and project.
SOC 2 Type II Independently audited
Independently audited · operational excellence
SOC 2 Type II isn’t just a security badge — it’s an audit of how well a company actually runs. An independent CPA firm tested how CAL IT Group operates day to day, over months: how we onboard and offboard users, approve and track changes, monitor systems, respond to incidents, back up data and deliver on our promises. Passing means our processes are documented, followed every time and proven to work.
During business hours, 97%LIVE of calls are answered within 60 seconds by a CAL IT Group engineer on our local Huntington Beach team — no phone tree, no ticket queue, no offshore handoff. Email us or use the portal (Mon–Fri, 5 AM–6 PM), and a real engineer responds within 20 minutes — for ALL tickets, not just emergencies. That responsiveness is why our clients submit tickets with confidence: they know their needs will be addressed promptly. After hours, clients can call for emergencies. And every time we close a ticket, the user who opened it gets a satisfaction survey. Our average score over the past 180 days: 5.0 out of 5.
Completely transparent, by choice. Most IT providers keep their numbers in a quarterly report you never see. We publish ours here, live, straight from our phone and ticketing systems — good day or bad — because we’re proud of them, and because you shouldn’t have to take our word for it.
Latest surveys
Watched all day, every day — not reported once a quarter. Detailed ticketing information is displayed on screens throughout our office, and our leadership team — led by co-founders Kevin Nichols and Joe Kemp — monitors the metrics, every day. We strive for perfection. One of our ambitious internal SLAs: every electronic ticket submitted (Mon–Fri, 5 AM–6 PM) is assigned to an engineer in under 10 minutes. When an SLA like that isn’t met, alarms go off throughout the entire office — LITERALLY! Everyone knows about it, and it rarely happens.
Every number we publish is live, not a sample
Unedited data from our help desk phone and ticketing systems · calls and tickets: past 90 days · surveys: past 180 days · refreshed every 15 minutes during service desk hours · last update Fri Nov 13, 6:00 AM PT
Compare us
The same questions every business should ask an MSP — answered side by side.
What sets us apart
<60 sec to a live engineer
97%LIVE of calls are answered by an engineer in under 60 seconds, every ticket is assigned in under 10 minutes, and every email or portal ticket gets a real engineer within 20 minutes (Mon–Fri, 5 AM–6 PM). Calls never go to voicemail during service desk hours, and the same team is on call 24×7.
See the live numbers →24×7 NOC & SOC MSSP-grade security
We operate as a managed security service provider (MSSP): SentinelOne MxDR, a 24×7 NOC & SOC, managed SIEM, DefensX browser security, security awareness training, vulnerability management, penetration testing and CMMC support — run by a team audited for SOC 2 Type II across all five Trust Services Criteria.
Our security services →55+ years of combined experience
Led by hands-on co-founders Kevin Nichols and Joe Kemp, with 55+ years of combined IT experience. Every engineer passes a technical assessment, we staff above our workload, and nobody works on something they’ve never seen before without an experienced engineer alongside — no call center, no offshore tier.
Meet the founders →On-site included, no trip fees
When hands-on work is needed, a local engineer is dispatched from our Huntington Beach office. On-site support is included in Managed Care — no dispatch fees, trip charges or hourly on-site rates — from the same team that knows your environment.
Areas we serve →We re-earn your business on every ticket. No contract ever replaces doing the work well. Every user who opens a ticket gets a satisfaction survey when it closes, and every score is visible to our whole team and leadership — the averages are published live for anyone to see.
See our survey results →Enterprise-class IT for small and medium businesses — business continuity, security posture, and communication and connectivity, managed by engineers who already know your network.
Industries we serve: Education · Auto Dealerships · Financial Services · Manufacturing & Distribution · Construction & Architecture · Accounting Firms · Non-Profit · Energy · Engineering Firms · Hospitality · Aerospace & Defense · Transportation & Logistics · Consumer Products & E-commerce · Client case studies
Local to: Irvine · Santa Ana · Anaheim · Huntington Beach · Costa Mesa · Newport Beach · Tustin · Fullerton · All areas we serve
Why clients switch to us
Most IT providers staff their help desk from 8 AM to 5 PM. Ours is staffed Monday–Friday, 5 AM–6 PM Pacific — 13 hours a day instead of 9 — and the same local team is on call for emergencies 24×7.
Why it matters:
Our price is published on our website, and your monthly invoice is the price we quoted. Supporting your existing environment is never billed as additional time — no hourly overages, no “out of scope” surprises, no block-hour top-ups.
Success stories
Real reviews from the businesses we support — not a curated quote wall.
“Knowledgeable and proactive group that partners with you to assure your objectives are met, along with planning for future needs. All balanced with supporting your business day in and day out with a friendly, responsive and competent help desk. Recommend and would select them again!”
“CAL IT has been a game changer for us. They tackle issues quickly and efficiently for us. So grateful their expertise. I highly recommend their services.”
“We have worked with Cal It for several years now, They are very responsive and professional. We would highly recommend them.”
“Cal IT group helped with all of our tech issues. They are courteous, efficient, punctual and got the job done expeditiously. Will only use them from now on. Thank you guys.”
“Responsive and efficient in providing quick resolution to IT related issues”
“Absolutely no one can compare!”
97%LIVE of calls are answered by an engineer on our local Huntington Beach team within 60 seconds. Our service desk is staffed Monday through Friday, 5 AM to 6 PM, and the same local team is on call for emergencies 24×7 — and our NOC & SOC monitor client systems 24×7×365.
During service desk hours (Monday–Friday, 5 AM–6 PM Pacific), every ticket submitted by email or our client portal gets a response from a real engineer within 20 minutes — for ALL tickets, not just emergencies. After hours, clients can call 866.24.CALIT for emergencies; an engineer from the same local team is on call 24×7.
Managed Care is $179 per user per month for the first 100 users, then $149 for each additional user beyond 100, which includes one workstation and one mailbox per user. Additional workstations and servers are $40 per month, additional user mailboxes are $10 per month (shared mailboxes are not charged), and phones and tablets are supported at no extra charge. There is a $4,000 monthly minimum, and Microsoft licensing is additional.
A managed IT provider runs your technology for a predictable monthly fee: help desk, monitoring, cybersecurity, backup and strategic guidance, handled by a dedicated team instead of break-fix calls.
Yes — CAL IT Group has a SOC 2 Type II report from an independent CPA firm covering all five Trust Services Criteria: security, availability, processing integrity, confidentiality and privacy. You can read it under NDA.
Yes. We work directly with your current provider, deploy our tools alongside theirs and transfer licenses. A 30-day overlap is comfortable; we can also onboard immediately after an abrupt exit or a breach.
Best-of-breed, by design
We’re technology agnostic: we don’t resell a single vendor’s bundle or push the platform with the best margin. Every tool we recommend is a best-of-breed industry leader — selected, tested and configured by our own engineers because it’s right for your business.
Our leadership team is highly technical. Our co-founders, Kevin Nichols and Joe Kemp, are hands-on engineers, not just managers, and they constantly re-evaluate our tools and service offering — retiring what falls behind and adding what keeps clients ahead. You get enterprise-class technology that keeps improving, without lifting a finger.
Meet the foundersJust some of the technologies we use.
Some of the technology partners we work with
All partners →
Customer service first · we re-earn your business on every ticket
CAL IT Group brings enterprise-class IT, cybersecurity and SOC 2 Type II–audited operational excellence to small and midsize businesses across Southern California — a customer service organization first and foremost, proven day in and day out for over 10 years.
