IT challenges transportation and logistics companies face
Transportation and logistics companies run on tight schedules across yards, warehouses and drivers on the road. A down dispatch system or a ransomware attack can stop shipments within hours, and attackers know how much pressure that creates.
- Dispatch and TMS uptime — Transportation management, dispatch and ELD-connected systems have to be available from the first load of the day.
- Warehouse connectivity — Scanners, label printers and terminals need strong Wi-Fi across large buildings and yards.
- Mobile workforce — Drivers and field staff on phones and tablets that need apps, security and remote support.
- Ransomware and fraud — Logistics is a frequent ransomware target, and fake invoices and payment-change emails are common.
How we support transportation and logistics companies
- Uptime
Dispatch and TMS support
Servers, cloud apps and integrations behind your TMS, WMS and dispatch tools, monitored 24×7.
TMS · WMS · EDI - Warehouse
Warehouse and yard wireless
Wi-Fi designed for scanners, printers and terminals, with coverage tested where work actually happens.
Wi-Fi · scanners - Mobile
Driver and field devices
Phones and tablets enrolled, secured and supported, with remote lock and wipe.
Device management - Security
Ransomware protection
Managed detection and response, email security, MFA and patching across every site.
MxDR · email security - Connectivity
Multi-site networks
Reliable, secure connections between offices, warehouses and yards with failover internet.
SD-WAN · failover - Recovery
Backup and fast recovery
Tested backups with an offsite copy so systems come back fast after a failure or attack.
Backup · DR
Support that starts when your day starts
Dispatch starts early, so our service desk does too — staffed from 5 AM to 6 PM on weekdays with a 20-minute engineer response on every ticket, and the same local team on call 24×7 for emergencies. Every ticket is documented the same way, so recurring problems at a site are spotted and fixed for good.
TMS, ELDs, warehouses and freight fraud
Carriers, brokers and 3PLs run on a transportation management system such as McLeod, Trimble TMW or a cloud TMS; ELD and telematics platforms such as Samsara, Motive or Omnitracs; load boards such as DAT and Truckstop; a WMS with RF scanners in the warehouse; and EDI connections that exchange load tenders (204), shipment status messages (214) and freight invoices (210) with shippers. Fuel cards, factoring portals and carrier onboarding tools add more accounts to protect.
Under the FMCSA’s ELD rule, hours of service are recorded electronically, so drivers’ devices and the apps on them have to work every day. Phones and tablets need device management, current apps and a fast replacement process when one is lost or broken.
Fraud is one of the sector’s fastest-growing risks. Double brokering, carrier identity theft, hijacked load board accounts and fake payment-change emails all target the accounts your team uses every day. MFA on the TMS, load boards, email and carrier portals, a call-back step before changing payment details and email security that catches lookalike domains close most of those doors. Read how we support a trucking company on a hybrid server setup in our M&G Legacy Transport case study.
Why transportation and logistics companies choose CAL IT Group
- Response
A real engineer in under a minute
96%LIVE of calls answered by an engineer in under 60 seconds, and a 20-minute engineer response on every ticket — numbers we publish live on our homepage, because we’re proud of them.
Live metrics · fully transparent - Security
SOC 2 Type II attested
Our own operations are independently audited across all five Trust Services Criteria, and our full security stack with 24×7 NOC & SOC monitoring is included in Managed Care.
24×7 NOC & SOC - Local
Your team, in Huntington Beach
Over 10 years in business, grown 100% organically, with a 100% local team that learns your business, your applications and your people — with on-site support included.
No call center - Detail
Attention to detail, documented
Every ticket and every change is documented the same way, and nothing is closed until the person who reported it confirms it’s fixed — with help desk, monitoring, security and backups in one published per-user price.
See your price
Related services: managed IT services, backup and disaster recovery and managed VoIP.