All-in monthly cost, side by side
Both columns assume one computer and one mailbox per user, Microsoft licensing excluded. The per-device model uses rates published by another Orange County provider in October 2026: $157 per user, $17.85 per computer and $16.90 per mailbox, with a $2,500 monthly minimum and a separate onboarding fee.
| Team size | Per-user + per-device + per-mailbox model | CAL IT Group |
|---|---|---|
| 10 users | $2,500 / month (monthly minimum) + onboarding fee | $4,000 / month (monthly minimum), no onboarding fee |
| 25 users | $4,793.75 / month + onboarding fee | $4,475 / month, no onboarding fee |
| 50 users | $9,587.50 / month + onboarding fee | $8,950 / month, no onboarding fee |
| 150 users | $28,762.50 / month + onboarding fee | $25,350 / month, no onboarding fee |
CAL IT Group pricing: $179 per user per month for your first 100 users, $149 for each additional user, $4,000 monthly minimum; additional workstations and servers $40/month, additional user mailboxes $10/month, shared mailboxes not charged. From about 21 users up, CAL IT Group costs less per month in this comparison.
What’s included — and what often isn’t
| Often extra elsewhere | CAL IT Group | |
|---|---|---|
| Each user’s computer & mailbox | Per-device and per-mailbox fees | Included |
| Shared mailboxes | Often charged | Not charged |
| Onboarding | One-time fee | No fee |
| Security stack | Required add-on package | Included — SentinelOne MxDR, 24×7 SOC, SIEM, Qualys, email security, MFA, DNS filtering, training |
| On-site support | Hourly or trip charges outside a radius | Included for your existing environment |
| Staffed hours | 8 AM–5 PM | 5 AM–6 PM, same local team on call 24×7 |
| Email ticket response | Next business day for low priority | Real engineer within 20 minutes, every ticket |
Why our minimum is $4,000
Every client environment we take on is a real investment for us. Each one gets the same best-of-breed tools and a 24×7 NOC & SOC watching it. Our engineers get to know your systems, and you get documented processes audited under SOC 2 Type II. We also promise a real engineer on every email or portal ticket within 20 minutes. Much of that investment is made per environment, not per user, so it’s the same commitment whether a business has five users or fifty.
Every client gets the same level of service, so there are no lower tiers and no shortcuts for smaller accounts. To keep that promise, we don’t take on every business that calls. Providers that do usually have to stretch their teams thin to make the numbers work, and it shows in slower responses and tickets that wait in a queue. Our minimum is what lets us keep our client base focused and our commitments in writing.
For a 10-person office, a lower minimum can cost less each month. Our minimum covers the same team, tools and coverage every client gets: 13 staffed hours a day, on-site support, the full security stack, and no onboarding fee. Once you add a typical onboarding fee and per-device charges to a lower quote, the gap closes quickly, and from about 21 users we cost less.
CAL IT Group is a premium managed service provider built on operational excellence: measured, audited and held to written promises every day. Our minimum is how we keep it that way for every client we serve.
How to compare quotes
- Ask each provider for a written all-in monthly total for your exact user, computer and mailbox counts.
- Ask what costs extra: onboarding, security, after-hours, on-site, new workstation setups and projects.
- Ask whether response times are commitments or averages, and whether the provider publishes live numbers.
- Ask for their own SOC 2 Type II report and which Trust Services Criteria it covers.
To see everything our price includes, go to our managed IT services pricing page. To compare managed IT costs with hiring your own team, use the in-house vs. managed IT cost calculator.
Managed IT pricing models explained
Providers price managed IT in a few common ways. Knowing which one a quote uses is the first step to comparing them fairly.
- Per user: one monthly rate for each person supported. It's the easiest to budget, but check whether the rate covers each user's computer and mailbox or whether those are billed separately.
- Per user plus per device: a lower headline rate per user, with separate charges for each computer, server and mailbox. The total grows with every device.
- Tiered packages: bronze, silver and gold plans with different response times and services. Read what the lower tiers leave out, usually security tools and after-hours help.
- Block hours or break-fix: you pay for time when something breaks. It looks cheap until a bad month, and nobody is paid to prevent problems.
- Co-managed: for companies with their own IT staff, priced to the services you add (help desk overflow, 24×7 monitoring, security, projects).
What Orange County providers publish
Few providers publish prices. Among those that do, published rates in Orange County in October 2026 ran from about $100 to $250 per user per month for fully managed IT, and about $75 to $150 per user for co-managed IT. Some add per-device and per-mailbox charges, monthly minimums or onboarding fees on top. That's why the all-in total for your exact team matters more than any headline rate.
What drives the price of managed IT
- Users and devices: the number of people, computers, servers and mailboxes supported.
- Security and compliance: CMMC, HIPAA, SOC 2 or cyber insurance requirements add controls, documentation and evidence.
- Locations: multiple offices, plants or warehouses add networks to manage and on-site visits.
- Hours of coverage: staffed hours, after-hours response and on-call support.
- Projects and licensing: Microsoft licensing, hardware and major upgrades or migrations are usually billed separately.
Managed IT vs. hiring your own IT staff
One in-house IT support specialist costs far more than a salary. Using the median Orange County and Los Angeles salary of about $75,000 a year and benefits and payroll taxes of about 46%, one person costs about $109,600 a year, or roughly $9,100 a month, before tools and training. That one person also can't cover vacations, sick days, nights or 24×7 security monitoring. For a 25-person company, Managed Care is $4,475 a month with a whole team, the security stack and on-site support included. Run your own numbers with the in-house vs. managed IT cost calculator.
A budgeting checklist
- Count users, computers, servers and mailboxes, including shared mailboxes.
- List your compliance needs: CMMC, HIPAA, SOC 2, cyber insurance.
- Ask each provider for a written all-in monthly total and what's excluded.
- Budget Microsoft licensing and hardware refreshes separately.
- Ask about onboarding fees, contract length and how you can exit.