$179 per user. The computer and mailbox are in it.

No. Each user's workstation and mailbox are included in the $179 per-user price. Only additional workstations and servers, and additional mailboxes for users, are billed at flat published rates. Shared mailboxes are not charged.

Each user at $179/month includes one workstation and one mailbox, plus our full Managed IT and Managed Cybersecurity services: help desk and desktop management, 24×7 NOC & SOC monitoring, Microsoft 365 administration, on-site remediation, backup and disaster recovery, SentinelOne MxDR and EDR, managed SIEM, vulnerability management, email security, DNS filtering, security awareness training, MFA, MDM, and vCIO and vCISO services.

No. We don’t charge an onboarding fee. Our full 60-day onboarding — including a transition from your current MSP or internal IT — is included, so there’s no upfront cost to switch. Sixty days is our recommended timeline; if you need to switch sooner, we can take over support as soon as the next business day.

Managed Care uses a straightforward annual agreement. New clients have a 90-day satisfaction exit, and at any point in the term, if we miss our written service promises, you can end the agreement without penalty.

An annual agreement is a compliance requirement for us, not a sales tactic. Our agreements with our security and software vendors, and the requirements of our cyber and professional liability insurance, are built around annual terms. Those same commitments are part of the controls an independent CPA firm audits for our SOC 2 Type II report, across all five Trust Services Criteria. The annual term is also what lets us staff the service desk above our workload and run a 24×7 NOC & SOC for every client. You're still never trapped, and we work to re-earn your business on every ticket. New clients have a 90-day satisfaction exit. And at any point in the term, if we miss our written service promises, you can leave without penalty.

Compare the total, not the headline. Some Orange County providers advertise a lower per-user rate, then add a separate monthly charge for every computer and every mailbox — which can put the real cost per employee well above $179. Our $179 already includes each user's computer and mailbox, all network equipment, phones and tablets, additional sites, VoIP and A/V support and our full security stack. Use the calculator to see your total.

Absolutely Not. Some providers default emailed tickets to their lowest priority with a same-day or next-business-day response. With us, every ticket submitted by email or our client portal gets a response from a real engineer within 20 minutes during service desk hours — for ALL tickets, not just emergencies.

No. Supporting your existing environment is never billed as additional time — no hourly overages, block hours or out-of-scope charges. Unlimited remote support, plus on-site support, is included in the per-user price, and projects are quoted as a fixed fee before work starts.

Our service desk is staffed Monday–Friday, 5 AM–6 PM Pacific — 13 hours a day, compared with the 8-to-5 most providers offer — and the same local team is on call for emergencies 24×7. That covers early starts, East Coast business hours and end-of-day deadlines.

Yes. Your first 100 users are $179 per user per month. Users beyond 100 are $149 per user per month. For example, 150 users is 100 × $179 plus 50 × $149. The calculator applies it automatically.

No. Mobile device support for iPhones, Android phones and tablets is included at no additional fee.

No. Additional office locations and all network equipment — firewalls, switches and wireless access points — are included in the per-user price. Only additional workstations and servers are billed per device.

Yes. VoIP administration (moves, adds and changes, desk phones and softphones) and conferencing A/V support for meeting rooms are both included in the per-user price.

Yes. Setting up new and replacement workstations — imaging, configuration, applications, security tools and data transfer — is included in the per-user price. You only pay for the hardware.

Yes. Secure remote access for remote and hybrid users, protected with multi-factor authentication, is included in the per-user price.

No. Shared mailboxes (like info@ or support@) are not charged. Each user's own mailbox is included, and only additional mailboxes assigned to users are $10/month each.

Any workstation beyond the one included with each user, and every server, is $40/month. Network equipment such as firewalls, switches and access points is included at no charge.

During service desk hours (Monday–Friday, 5 AM–6 PM), within 20 minutes for every ticket submitted by email or our client portal — for ALL tickets, not just emergencies. After hours, clients can call 866.24.CALIT for emergencies; an engineer from the same local team is on call 24×7. Phone calls are answered by a live local engineer in under 60 seconds.

No. The calculator gives an estimate for standard business operations. Some environments — such as specialized systems, compliance requirements or unusual infrastructure — may need to be scoped differently. Your final price is confirmed in writing after a free on-site IT review.

Yes. Outside service desk hours (Monday–Friday, 5 AM–6 PM Pacific), an engineer from the same local team is on call 24×7 and responds to emergencies within 20 minutes. There are no after-hours surcharges for supporting your existing environment.

Yes. Managed Care has a $4,000 monthly minimum. If your users and devices add up to less, you pay the minimum.

Yes. 501(c)(3) non-profit organizations receive 15% off our published Managed Care pricing — the same services and response promises as every client. The $4,000 monthly minimum still applies. Tick the non-profit box in the calculator to see your price.

The $4,000 minimum covers the same team, tools and coverage every client gets — and includes things other providers often charge for separately. There's no onboarding fee, so switching has no upfront cost. Our service desk is staffed 5 AM–6 PM Pacific, 13 hours a day instead of the typical 8 to 5. And on-site support is included, with no dispatch fees or hourly charges. When you compare total cost — including onboarding fees, per-computer and per-mailbox charges, and after-hours or on-site billing — the minimum is often the better value.

No — Microsoft licensing, such as Microsoft 365, is additional. We can manage and transfer those subscriptions for you.

Only Microsoft licensing, server backup storage, hardware, and optional services: Keeper Password Manager, ThreatLocker application allowlisting, annual third-party network penetration testing, and major server, network, or cloud upgrades and migrations (always a fixed-fee quote). Everything else — the full security stack included — is in the per-user price.

Backup management, monitoring and recovery support are included, and cloud backup for Microsoft 365 and Google Workspace is included with no storage charge. Server backup storage is additional and billed based on the amount of data protected.

Every project — migrations, office build-outs, server or network refreshes — is quoted as a fixed fee in writing before work starts. If it takes longer than planned, the price doesn't change. Regular support, including on-site dispatch, is already included in Managed Care.