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Your service, as it happens
Most IT providers send a report once a quarter, on their terms. On The Bridge you can check our work any day, in the same detail we see it.
- Bridge
An overview, the moment you sign in
What needs your attention, what’s coming up, your open tickets, how fast we responded, what we resolved this month and how your team rates us, on one page under your own company logo. If a service your team relies on is having an outage, you’ll see it here first.
Overview - Ship’s Log
Every ticket, start to finish
Open a new ticket, follow the conversation, reply, approve a request when we need your go-ahead, and see the time spent on it. Search all your open and resolved tickets, and track parts and equipment on their way to you.
Tickets - Radio Log
Every call, with the answer time
Every call your people make to our service desk: who called, how many seconds it took an engineer to answer, who answered, and the ticket it became.
Calls - Port Calls
On-site visits, before they happen
When a technician is coming, who it is, the time window and what it’s for, plus past visits and the work done on site.
On-site visits - Crew
The people who look after you
The CAL IT Group engineers who’ve worked with your business lately, so you always know who’s on your account.
Your team - Captain’s Log
A one-page report every month
Made on the 1st of every month: what we worked on, how fast we answered, the state of your computers and security, and what renews soon. Ready to forward to leadership.
Monthly reports
Everything you own, and what to budget for
- Fleet
Every computer, with its age and warranty
Every laptop, desktop and workstation we monitor: who uses it, where it is, make and model, when it was bought, its age, its operating system, when it was last online and when the warranty ends, with breakdowns by type, manufacturer and age. Download it to Excel or as a PDF for leadership.
Computers - Engine Room
Servers and network, at every location
Physical servers, storage, firewalls, switches and Wi-Fi at each of your offices, with virtual servers listed on their own, from our monitoring and documentation, with their age, support status and warranties.
Servers & network - Voyage Plan
A replacement budget you can move around
Every computer, server and network replacement for the months ahead, laid out by quarter, with what it all adds up to, how much to set aside each month and which year is the biggest. Drag a device to a different quarter, change its budget, and ask us for a quote right from the plan, so there are no surprise purchases.
Replacement budget - Horizon
Renewals, before they lapse
Equipment warranties and software licenses in order of when they end. We reach out before anything lapses, and you can ask about any renewal in a click.
Renewals - Manifest
Your licenses, counted live
Your Microsoft 365 licenses read straight from Microsoft: how many you have, how many are assigned and how many are sitting free, alongside the other licenses CAL IT Group provides, with their terms and renewal dates. It also spells out how changes work: monthly licenses go up or down any time, annual ones can be added any time and reduced at renewal.
Licenses
Security you can see
The Lookout opens with the headline numbers from every security area side by side. Click any title to jump to its details.
- Lookout
Every computer protected
How many of your computers are protected, the protection running on them and the threats it has stopped, from the same tools our security team watches 24×7.
Device protection - Lookout
Patch status, computer by computer
Which computers are fully up to date, how many updates were installed, any that failed (and that we’re already on them) and what’s still waiting. Each computer also shows how many days since it last restarted, because many updates only finish after a restart.
Updates - Lookout
Microsoft 365 security
Your Microsoft Secure Score and its trend, how many of your people have multi-factor sign-in set up (and any admin who doesn’t), and Microsoft’s security alerts from the last 30 days, read directly from your Microsoft 365.
Microsoft 365 - Lookout
Phishing tests, person by person
Your team’s phishing test click rate by month, each person’s risk score and training progress, and who clicked, reported or hasn’t been tested yet, so training goes where it’s needed.
Security awareness - Lookout
Cyber insurance readiness
The controls most cyber insurance applications ask about, and where your business stands on each one, so your renewal questionnaire takes minutes instead of days.
Insurance checklist - Weather Report
Outages at the services you rely on
Microsoft 365, Google, Zoom and the other services your team uses, checked every few minutes, and shown on the sign-in page too. If one is having trouble, you’ll know it’s on the provider’s side, that we’re watching it, and that there’s no need to open a ticket.
Service status
Ask, approve and stay informed
- Orders
Requests that become tickets
New employees, new computers and departing employees as simple forms. Each one goes straight to our service desk as a ticket with everything we need to get started.
Requests - Purser’s Desk
Quotes you can approve online
Open a quote from CAL IT Group to see every line, download the PDF, and approve or decline it, with a note if you like. Your answer reaches us right away.
Quotes - Ledger
Your invoices in one place
Your CAL IT Group invoices from the last two years. Questions about a bill go to our billing team as a ticket.
Invoices - Signal Lamp
Email alerts you choose
Pick what The Bridge emails you about: a reply on your ticket, a completed ticket, an upcoming visit, a new quote, something renewing in 30 days, the monthly report or a major outage at Microsoft, Google or Zoom.
Alerts - AI
Ask The Bridge
Ask a question in plain English, like “Which computers are out of warranty?” or “What renews in the next 90 days?”, and our AI assistant answers from your own Bridge information. It only sees what you can see, and your questions aren’t stored.
AI assistant
Built for the way you work
- No new passwords: sign in with your Microsoft 365 work account, or with a one-time code sent to your email.
- Multi-factor on every sign-in: Microsoft MFA, or a passkey such as Windows Hello, your phone or a security key.
- Only your company: everyone sees their own company’s information and nothing else. Calls, quotes, invoices and monthly reports are for your designated admins.
- Plain names whenever you want: the ship names are part of the fun, and one click on “Plain names” switches every section to Tickets, Computers, Security and so on.
- Light or dark, desk or phone: The Bridge works on any screen size and in light or dark mode, and can be added to your phone’s home screen like an app.
- Included for every client: no add-on fee and nothing to install.
See it before you sign up
Not a client yet? We’ll set up a private demo of The Bridge for your business: your company’s name, sized to your team and set in your industry, with realistic sample data. Click through every page, from tickets and computers to security and the replacement budget, exactly as a client would.
The Bridge is part of how we hold ourselves accountable. Alongside our live Transparent Accountability numbers, our written Service Promise and our SOC 2 Type II audit, it means you never have to take our word for how things are going.