What changes with a local, independent MSP
| Large national MSP | Local, independent MSP | |
|---|---|---|
| Your importance | One of thousands of accounts | A top client the leadership knows by name |
| Who answers | A tiered queue that escalates you | Engineers who know your environment |
| On-site | Dispatch or subcontractors | The same local team, minutes away — included |
| Minimums | Often built around enterprise budgets | Sized for 20–250 users |
| Decisions | Set by head office or investors | Made locally, with you |
| Pricing | Usually quote-only | Often published |
When bigger is better
If you operate in many states or countries, need staff on the ground in several regions at once, or run very large enterprise projects, a national provider can be the right call. Be honest about which describes you.
What “local” should still prove
Local doesn’t mean small-time. Ask any local provider for its own SOC 2 Type II report, a 24×7 SOC, written response commitments and published pricing. That’s the standard we hold ourselves to: our written promises, our pricing and our SOC 2 Type II across all five Trust Services Criteria.