Manufacturing
Clutch Rating 5.0 / 5
Clutch Rating 5.0 / 5
Cybersecurity & IT Services for Home Decor Company
“The cost is worth the value.”
Marlon Asuncion, IT Manager, Crystal Art Gallery | Verified Clutch review, March 9, 2023
BUDGET
$200,000 to $999,999
ENGAGEMENT DATES
Sep. 2019 – Ongoing
LOCATION
Los Angeles, California
COMPANY SIZE
51-200 Employees
Client Ratings
As listed on Clutch.co
5.0
OVERALL
out of 5.0
5.0
QUALITY
Service & Deliverables
5.0
SCHEDULE
On time / deadlines
5.0
COST
Value / budget
5.0
WILLING TO REFER
NPS
Key Highlights
Co-Managed IT Support
Co-managed IT alongside the company’s internal IT team since September 2019.
IT Health Check & Roadmap
Detailed IT health check, risk analysis, and an IT roadmap to address the risks found.
Security Suite Deployment
Security suite deployed, including anti-virus, DNS filtering, email hygiene, security awareness training, and dark web scanning.
Backup & Disaster Recovery
Managed backup and disaster recovery, with a full recovery completed within half a day.
Improved Server & Network Performance
Faster, more consistent server and network performance, as reported by the client.
Fewer Support Calls & Higher Output
Fewer support calls and higher daily employee output, according to the client.
Inside the Engagement
Background
Crystal Art Gallery describes itself as one of the nation’s top suppliers of home decor, including framed art, mirrors, and wall decor. The company is based in Los Angeles, California, and has 51 to 200 employees. Marlon Asuncion, its IT Manager, submitted the review.
Crystal Art Gallery found CAL IT Group through a referral. Its reasons for choosing CAL IT Group included a nearby location, good value for cost, and the referral itself. The engagement began in September 2019 and is ongoing.
The Challenge
Crystal Art Gallery partnered with CAL IT Group to co-manage its IT alongside its internal IT team. The company set four goals: cybersecurity, cleaning up its IT infrastructure, managing and maintaining that infrastructure, and backup and disaster recovery.
The Solution
A team of six to 10 CAL IT Group employees supports the company. The engagement began with a discovery process, a formal proposal for managed IT and security services, and a conference call to review the proposal before it was executed.
During onboarding, CAL IT Group:
- Performed a detailed IT health check and risk analysis
- Deployed monitoring and management tools
- Deployed a security suite with anti-virus, DNS filtering, email hygiene, security awareness training, and dark web scanning through its managed cybersecurity services
- Deployed managed backup and disaster recovery services
- Developed an internal IT runbook for CAL IT Group staff
- Developed an IT roadmap with enhancements to mitigate the risks found during the IT health check and security risk analysis
- Developed change management and IT user policies
Managed IT and security services went live on day 30. After go-live, CAL IT Group developed a timeline and budget for the roadmap enhancements and holds monthly and quarterly IT strategy meetings with the company. Communication takes place through in-person meetings, virtual meetings, and email or messaging apps.
Results & Feedback
Crystal Art Gallery reports these outcomes:
- Faster and more consistent server and network performance
- A backup and disaster recovery that was performed and fully recovered within half a day
- Upper management no longer checking in or calling, because they are more confident the company’s data is safe and secure
- Higher employee output on daily workloads
- Fewer calls for support
The client says CAL IT Group assessed its IT infrastructure, prepared a comprehensive roadmap, and delivered in a timely manner, meeting all of its needs. With CAL IT Group in place, the internal IT team can focus more on streamlining business operations. The client also notes that the team stays present whether or not issues come up, even as some work remains ongoing.
The client says all work is delivered with quality and every timeline has been met, and that it would strongly recommend CAL IT Group as a managed service partner. Asked about areas for improvement, the client said there were none at this time.
★★★★★
“The cost is worth the value.”
Marlon Asuncion, IT Manager, Crystal Art Gallery
Source: Verified client review of CAL IT Group by Marlon Asuncion, IT Manager, Crystal Art Gallery, published on Clutch on March 9, 2023. The review was submitted online by the client. Page content is summarized from the review. The testimonial is quoted exactly.
Read the original review on Clutch.
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