“Cal IT Group is responsive to our users and responsive to all requests.”
Kevin Smith, VP of IT, Diamond Products | Verified Clutch review, March 28, 2023
BUDGET
Confidential
ENGAGEMENT DATES
Jan. 2016 – Ongoing
LOCATION
Los Angeles, California
COMPANY SIZE
51-200 Employees
As listed on Clutch.co
5.0
OVERALL
out of 5.0
5.0
QUALITY
Service & Deliverables
5.0
SCHEDULE
On time / deadlines
5.0
COST
Value / budget
5.0
WILLING TO REFER
NPS
Managed IT for consumer packaged goods, covering the data center, Office 365, and help desk support
User administration, onboarding, and offboarding
Day-to-day desktop support and user education
Office move, warehouse move, and work-from-home conversion during COVID-19 delivered on time, according to the client
Flexible support, even on challenging timelines or short notice
A partnership running since January 2016
Diamond Products is a wholesale and retail consumer packaged goods company in Los Angeles, California, with 51 to 200 employees. Kevin Smith, its VP of IT, submitted the review.
Diamond Products found CAL IT Group through a referral and chose the team for its good value for cost and the referral itself. The engagement began in January 2016 and is ongoing.
The company hired CAL IT Group for managed infrastructure and desktop support through its managed IT services.
A team of six to 10 CAL IT Group employees supports the company. CAL IT Group manages its data center, Office 365 environment, user administration, and help desk support. The team also educates the company’s users and supports them with all of their IT needs, from onboarding and offboarding to day-to-day desktop support.
Communication takes place through in-person meetings, virtual meetings, and email or messaging apps.
The client measures success by user satisfaction and time to ticket resolution. According to the client, CAL IT Group always responds on time, and projects such as an office move, a warehouse move, and the conversion to work-from-home during COVID-19 have always been delivered on time.
What impressed the client most is the team’s responsiveness to its users and their requests. The client says CAL IT Group’s owners and staff are always flexible and go above and beyond, even when requests come with challenging timelines or short notice.
Asked about areas for improvement, the client said there were none.
★★★★★
“Cal IT Group is responsive to our users and responsive to all requests.”
Kevin Smith, VP of IT, Diamond Products
Source: Verified client review of CAL IT Group by Kevin Smith, VP of IT, Diamond Products, published on Clutch on March 28, 2023. The review was submitted online by the client. Page content is summarized from the review. The testimonial is quoted exactly.
Read the original review on Clutch.
Talk with our veteran-owned team about responsive managed IT and cybersecurity for businesses across Orange County, Los Angeles, the Inland Empire, and San Diego.
