“CAL IT Group’s work meets our expectations, and their entire team is supportive.”
Operations, Graphics & Data Manager, Furniture Manufacturer | Verified Clutch review, December 13, 2023
BUDGET
Confidential
ENGAGEMENT DATES
Jan. 2015 – Ongoing
LOCATION
Irvine, California
COMPANY SIZE
11-50 Employees
As listed on Clutch.co
5.0
OVERALL
out of 5.0
5.0
QUALITY
Service & Deliverables
5.0
SCHEDULE
On time / deadlines
5.0
COST
Value / budget
5.0
WILLING TO REFER
NPS
Managed IT for furniture manufacturing, with in-office and remote support.
Computer environment, systems, and servers managed by CAL IT Group.
Router and firewall set up, with the VPN managed for secure remote access
24-hour phone line, dedicated email, and a custom screenshot tool for creating tickets.
Issues usually resolved the same day or within a few hours, according to the client.
Server update supported with equipment options that helped the company save money.
The reviewer is the operations, graphics, and data manager at a furniture manufacturing company in Irvine, California, with 11 to 50 employees.
The company’s relationship with CAL IT Group began before the reviewer joined, so the reviewer is unsure how it started. Clutch lists the engagement as beginning in January 2015, and it is ongoing.
The company needed a managed IT services provider.
CAL IT Group provides managed IT services, managing the company’s computer environment, systems, and servers. Because the team is close to the company’s location, it provides in-office assistance when required, along with remote troubleshooting through a ticketing system.
CAL IT Group set up a router and firewall in the company’s building for security and manages its VPN, so systems can be accessed remotely and securely. The team also purchases software and hardware as needed.
Employees can create tickets by phone or email, including through a phone line available 24 hours a day and a dedicated ticketing email address. CAL IT Group also installed custom software that takes a screenshot of the selected issue and starts an email ticket, and trained the team to use it through its help desk services.
The company has worked with around six CAL IT Group team members, including Joe, Co-Founder and Director of Technical Services; Nick, Technical Support Lead; and Sean, Desktop Specialist.
The client says CAL IT Group’s work meets its expectations and that the whole team is supportive. The team resolves issues properly, which helps the company maintain its equipment.
CAL IT Group has also helped the company save money. When the company recently updated its servers, the team supported the project, presented different options, explained the quality of the equipment, and assessed financial options.
Each ticket prompts an email or phone response, and the client says CAL IT Group gives accurate timelines and usually resolves issues the same day or within a few hours. The client describes the team as communicative, easy to reach, and very reliable, and says it always follows up with a scheduled meeting when asked.
What impressed the client most was the team’s professionalism and its security protocols for its own employees. For example, when one of CAL IT Group’s team members left, CAL IT Group changed the client’s passwords to keep its accounts secure.
As areas for improvement, the client suggested that CAL IT Group bring a thorough checklist to office visits, ask more questions rather than waiting to be told what needs fixing, and schedule regular check-ups or follow up on software it has installed, since things sometimes change on the client’s side.
★★★★★
“CAL IT Group’s work meets our expectations, and their entire team is supportive.”
Operations, Graphics & Data Manager, Furniture Manufacturer
Source: Verified client review of CAL IT Group by the Operations, Graphics & Data Manager of a furniture manufacturer (anonymous), published on Clutch on December 13, 2023. The review is based on a phone interview conducted by a Clutch analyst. Page content is summarized from the review. The testimonial is quoted exactly.
Read the original review on Clutch.
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