“They care about our unique needs and listen to our concerns.”
Director of Operations, Herbal Supplement Company | Verified Clutch review, January 29, 2025
BUDGET
$50,000 to $199,999
ENGAGEMENT DATES
June 2019 – Ongoing
LOCATION
Irvine, California
COMPANY SIZE
51-200 Employees
As listed on Clutch.co
5.0
OVERALL
out of 5.0
5.0
QUALITY
Service & Deliverables
5.0
SCHEDULE
On time / deadlines
5.0
COST
Value / budget
5.0
WILLING TO REFER
NPS
IT infrastructure management, cybersecurity, and end-user support since June 2019
Support available for any and all IT issues and needs
Decreased employee downtime, according to the client
Faster onboarding for new users
Higher customer satisfaction with a new phone system, as reported by the client
Work always delivered ahead of schedule, according to the client
The reviewer is the director of operations at an herbal supplement company in Irvine, California, with 51 to 200 employees. The company makes products that treat health conditions or promote wellness, working with suppliers to obtain high-quality ingredients and using manufacturing processes to produce its supplements.
The company found CAL IT Group through an online search and chose the team for its high ratings, nearby location, and pricing that fit its budget. The engagement began in June 2019 and is ongoing.
The company hired CAL IT Group with three goals: improve operational efficiency, reduce downtime, and improve customer satisfaction.
A team of six to 10 CAL IT Group employees supports the company. Through its managed IT services, CAL IT Group handles IT infrastructure management, oversees the company’s cybersecurity posture through managed cybersecurity services, and provides end-user support. The team is available for any and all IT issues and needs, and the client describes CAL IT Group as a huge improvement over the company that supported it before.
Communication takes place through in-person meetings, virtual meetings, and email or messaging apps.
The client reports decreased employee downtime, faster onboarding for new users, and increased customer satisfaction with its new phone system.
According to the client, CAL IT Group always delivers ahead of schedule and pays attention to every small detail the company asks for. What impressed the client most is the attention CAL IT Group gives to the company’s specific needs and concerns.
Asked about areas for improvement, the client said there were none.
★★★★★
“They care about our unique needs and listen to our concerns.”
Director of Operations, Herbal Supplement Company
Source: Verified client review of CAL IT Group by the Director of Operations of an herbal supplement company (anonymous), published on Clutch on January 29, 2025. The review was submitted online by the client. Page content is summarized from the review. The testimonial is quoted exactly.
Read the original review on Clutch.
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