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Clutch Rating 5.0 / 5

IT-Managed Services for Architecture Design Firm

“They’ve significantly improved our workflow and ensured our systems run smoothly.”

Summer Castillo, Office Manager, Magellan Architecture | Verified Clutch review, August 2, 2024

BUDGET

Confidential

ENGAGEMENT DATES

Jan. 2024 – Ongoing

LOCATION

Fountain Valley, California

COMPANY SIZE

11-50 Employees

Client Ratings

As listed on Clutch.co

5.0

OVERALL

out of 5.0

5.0

QUALITY

Service & Deliverables

5.0

SCHEDULE

On time / deadlines

5.0

COST

Value / budget

5.0

WILLING TO REFER

NPS

Key Highlights

IT Support & Strategic Planning

Managed IT for architecture and interior design, from daily troubleshooting to strategic infrastructure planning

Comprehensive IT Services

Comprehensive IT services covering every technology area of the firm

On-Time Delivery

Items consistently delivered on time, following agreed schedules and milestones, according to the client

Minimal Operational Disruption

A disciplined approach to timelines that keeps disruption to daily operations to a minimum

Security & Performance Improvements

Improvements in security, performance, support efficiency, and data management, as reported by the client

Prompt & Responsive Support

Prompt response times and dedication to resolving issues quickly

Inside the Engagement

Background

Magellan Architecture is a full-service architectural and interior design firm in Fountain Valley, California, with 11 to 50 employees. Summer Castillo, its Office Manager, submitted the review.

Magellan Architecture found CAL IT Group through a referral. Its reasons for choosing CAL IT Group included a strong culture fit, good value for cost, and aligned company values. The engagement began in January 2024 and is ongoing.

The Challenge

The firm hired CAL IT Group to handle its IT services through managed IT services.

The Solution

CAL IT Group provides comprehensive IT services to Magellan Architecture, keeping all of the firm’s technology running smoothly and efficiently. Its support spans a broad range of IT functions, from daily troubleshooting through its help desk to strategic infrastructure planning through IT consulting.

Communication takes place through virtual meetings and email or messaging apps.

Results & Feedback

The client reports improvements in security, performance, support efficiency, data management, user satisfaction, cost efficiency, and strategic alignment.

According to the client, CAL IT Group’s project management has been excellent. The team consistently delivers items on time, sticks to agreed schedules and milestones, and takes a disciplined approach to timelines that keeps disruption to daily operations to a minimum.

The client calls CAL IT Group exceptional, pointing to its prompt response time, expertise, and dedication to resolving issues quickly and efficiently, and highly recommends the team. Asked about areas for improvement, the client said nothing had come up so far.

★★★★★

“They’ve significantly improved our workflow and ensured our systems run smoothly.”

Summer Castillo, Office Manager, Magellan Architecture


Source: Verified client review of CAL IT Group by Summer Castillo, Office Manager, Magellan Architecture, published on Clutch on August 2, 2024. The review was submitted online by the client. Page content is summarized from the review. The testimonial is quoted exactly.
Read the original review on Clutch.

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