“Their biggest strength is their sense of pride and ownership of their company.”
IT Administrator, Oil & Gas Company | Verified Clutch review, April 15, 2024
BUDGET
$200,000 to $999,999
ENGAGEMENT DATES
Apr. 2017 – Ongoing
LOCATION
Signal Hill, California
COMPANY SIZE
51-200 Employees
As listed on Clutch.co
5.0
OVERALL
out of 5.0
4.5
QUALITY
Service & Deliverables
5.0
SCHEDULE
On time / deadlines
5.0
COST
Value / budget
5.0
WILLING TO REFER
NPS
Managed IT for oil and gas since April 2017, including 24/7 support.
Daily server backups, server installations, and server health monitoring.
Daily help desk tickets taken by CAL IT Group, with about three-quarters handled remotely, according to the client.
Issues usually solved within 30 minutes, compared with the roughly four-hour lead time the client cites for its previous provider and the industry.
Installation and management of business and oilfield software, including Cisco AnyConnect VPN.
Hardware purchases backed by maintenance contracts and warranties.
The reviewer handles IT for an oil and gas company in Signal Hill, California, with 51 to 200 employees.
The company came to CAL IT Group through its previous service provider. According to the reviewer, CAL IT Group was a derivative of that vendor. The engagement began in April 2017 and is ongoing.
The company needed someone to manage its heavier network infrastructure.
CAL IT Group provides managed IT services, including daily server backups, server installations, and monitoring of overall server health. The team takes the help desk tickets that come in each day, which frees the reviewer to focus on larger IT priorities.
CAL IT Group has handled multiple hardware purchases for servers, network switches, and wireless access points, and provides a maintenance contract and warranty for equipment bought through the team. The company uses SentinelOne to manage software and previously used Webroot. CAL IT Group has also installed and managed software including Cisco AnyConnect VPN, Weatherford ForeSite, the Microsoft Office suite, Adobe and Nitro Pro PDF software, Schlumberger, TIBCO Spotfire, and other oilfield software. The team acts as first responder for the company’s software issues.
Joe, Partner and Director of Technical Services, is the company’s primary contact, and the reviewer also works with Kevin, Managing Partner, on the business side. Day-to-day tickets go through other CAL IT Group team members, including technical support, help desk, and cybersecurity staff.
The client has not measured time savings, but says CAL IT Group serves as its 24/7 support. The company receives anywhere from 1 to 20 tickets per day, and CAL IT Group handles around three-quarters of them remotely, with the reviewer handling the rest in the office.
According to the client, the lead time to solve a ticket with its previous provider, and across the industry, is about four hours, while CAL IT Group usually solves issues within 30 minutes. The client calls that speed huge for the organization. It also says CAL IT Group stays within budget, with firewall and Microsoft suite management included in the monthly bill.
The client gives a shout-out to Joe as the person it can always call, noting that he is quick to call back. It credits CAL IT Group’s founders, Joe and Kevin, with long industry experience and a business tailored to companies like it. Relying on CAL IT Group for quick tickets frees the company to focus on the bigger picture, and the client says it reassures employees at every level that their tickets will be solved quickly.
As an area for improvement, the client suggested bringing the help desk up to Joe’s level of knowledge so issues can be resolved even faster when he is unavailable.
★★★★★
“Their biggest strength is their sense of pride and ownership of their company.”
IT Administrator, Oil & Gas Company
Source: Verified client review of CAL IT Group by the IT Administrator of an oil and gas company (anonymous), published on Clutch on April 15, 2024. The review is based on a phone interview conducted by a Clutch analyst. Page content is summarized from the review. The testimonial is quoted exactly.
Read the original review on Clutch.
Talk with our veteran-owned team about responsive managed IT and cybersecurity for businesses across Orange County, Los Angeles, the Inland Empire, and San Diego.
Talk with our veteran-owned team about responsive managed IT and cybersecurity for businesses across Orange County, Los Angeles, the Inland Empire, and San Diego.
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