“CAL IT Group has consistently demonstrated exceptional service across all areas.”
Director, Pipedream Products | Verified Clutch review, August 1, 2024
BUDGET
$50,000 to $199,999
ENGAGEMENT DATES
Jan. 2018 – Ongoing
LOCATION
Los Angeles, California
COMPANY SIZE
11-50 Employees
As listed on Clutch.co
5.0
OVERALL
out of 5.0
5.0
QUALITY
Service & Deliverables
5.0
SCHEDULE
On time / deadlines
5.0
COST
Value / budget
5.0
WILLING TO REFER
NPS
Managed IT support for the company since January 2018.
Data backup, recovery testing, and disaster recovery planning and implementation.
User support by phone, email, or chat, with ticket management and problem resolution.
Proactive IT monitoring and regular performance optimization.
Hardware procurement and installation, software management, and vendor management.
Project milestones and deadlines consistently met, according to the client.
Pipedream Products produces health and wellness products. The company is based in Los Angeles, California, and has 11 to 50 employees. A director at the company submitted the review.
Pipedream Products chose CAL IT Group for its high ratings, strong culture fit, and aligned company values. The engagement began in January 2018 and is ongoing.
Pipedream Products hired CAL IT Group for four goals: innovation and technology upgrades, access to expertise, support and monitoring, and risk management. CAL IT Group supports these goals through its managed IT services.
CAL IT Group’s scope for the company covers:
Communication takes place through in-person meetings, virtual meetings, and email or messaging apps.
According to the client, CAL IT Group has consistently met project milestones and deadlines, and deliverables such as system implementations, updates, and support services were completed as scheduled. The client lists system uptime and availability, response and resolution times, security metrics, user satisfaction, disaster recovery and backup metrics, and innovation and technology adoption as the areas where it measures progress.
The client says CAL IT Group took time to understand the company’s needs through detailed consultations, showed flexibility in customizing solutions, addressed issues promptly with minimal disruption to operations, and identified potential challenges before they became critical. It describes the team’s strengths as exceptional expertise and knowledge, a proactive approach, a customer-centric focus, reliability and trustworthiness, and effective communication.
Asked about areas for improvement, the client acknowledged there is always room for growth but said CAL IT Group has delivered exceptional service across the board.
★★★★★
“CAL IT Group has consistently demonstrated exceptional service across all areas.”
Director, Pipedream Products
Source: Verified client review of CAL IT Group by a director at Pipedream Products (anonymous), published on Clutch on August 1, 2024. The review was submitted online by the client. Page content is summarized from the review. The testimonial is quoted exactly as it appears on Clutch.
Read the original review on Clutch.
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