“Their consistency and responsiveness restored leadership confidence in IT.”
Alexia Perry, VP, Rocker Industries | Verified Clutch review, October 13, 2025
BUDGET
Confidential
ENGAGEMENT DATES
Nov. 2024 – Ongoing
LOCATION
Huntington Beach, California
COMPANY SIZE
51–200 Employees
As listed on Clutch.co
5.0
OVERALL
out of 5.0
5.0
QUALITY
Service & Deliverables
5.0
SCHEDULE
On time / deadlines
5.0
COST
Value / budget
5.0
WILLING TO REFER
NPS
Fully managed help desk, server, backup, and cybersecurity monitoring since November 2024
A day-and-a-half firewall outage resolved within minutes, before the engagement began
Faster ticket response and resolution than the previous provider, as reported by the client
Noticeably less unplanned downtime, credited to proactive monitoring and preventive maintenance
Employees resumed submitting tickets once they trusted issues would be resolved
Onboarding, security improvement, and network cleanup milestones delivered on time
Rocker Industries designs and manufactures high-quality solenoids and solenoid valves for the aerospace, commercial, and defense industries. Its VP found CAL IT Group through an online search.
The company saw CAL IT Group’s size as a major advantage, since smaller teams tend to provide more dedicated service and build real working relationships. In early conversations, Kevin and Joe showed deep IT knowledge and a genuine passion for support.
Their commitment to responsiveness stood out most. CAL IT Group described its +1 support capacity model, which keeps extra capacity available so issues are handled quickly instead of piling up in a backlog. That focus on proactive support and accountability set CAL IT Group apart from the other providers Rocker Industries evaluated.
Before CAL IT Group officially became the company’s provider, a firewall change made by the previous IT company caused a critical outage. The entire system was down for more than a day and a half, and the former provider offered no solution. CAL IT Group stepped in to help even though Rocker Industries was not yet a client. The team quickly found the cause and advised reverting to the previous firewall configuration, which restored the system within minutes. That response under pressure ultimately influenced the decision to partner with CAL IT Group.
Rocker Industries needed a partner that would treat the business as a priority, not just a ticket number. Its previous IT provider lacked responsiveness and structure, and users often waited days for support.
The main objective was to move from a reactive IT environment to a proactive one. The company wanted a partner that would improve uptime, resolve issues quickly, and take a strategic approach to IT rather than only fixing problems as they appeared.
Since November 2024, CAL IT Group has provided fully managed IT support for Rocker Industries. The engagement covers server management, cybersecurity monitoring, backup management, and day-to-day help desk support for the company’s users. CAL IT Group also provides strategic IT guidance to align the technology roadmap with the company’s operational needs and risk management goals.
The client describes CAL IT Group’s project management as organized and reliable. The team communicates clearly, sets realistic expectations, and follows a structured process for planning and execution. Onboarding, security improvement, and network cleanup projects met their milestones on time, and the client was kept informed throughout. The team balances daily support with project work, so operations continued without disruption. Communication takes place by phone, email, and in-person visits.
Rocker Industries saw an immediate improvement in responsiveness and user satisfaction. Within the first month, employees across departments consistently reported that issues were resolved quickly and help was easy to get. Compared with the previous provider, support ticket response and resolution times improved significantly, and IT-related downtime dropped.
The client notes that it did not track formal metrics at the time. Based on its experience, it reports the following changes:
User engagement changed as well. Under the previous provider, employees had stopped submitting tickets because they did not expect timely support. After CAL IT Group came on board, ticket submissions increased because the team trusted issues would be resolved. The client says that shift made a big difference in productivity and morale across departments.
The client describes CAL IT Group’s leadership as accessible, engaged, and willing to step in when needed, and the team as proactive, open to feedback, and consistent in following through. It credits CAL IT Group’s mix of responsiveness, technical depth, and customer focus, and notes that its engineers look for root causes and long-term solutions instead of only treating symptoms. The client says this is the first time in years its environment has felt proactively managed, and that the resulting peace of mind has been a major benefit. Asked about areas for improvement, the client said there were none.
★★★★★
“Their consistency and responsiveness restored leadership confidence in IT.”
Alexia Perry, VP, Rocker Industries
Source: Verified client review of CAL IT Group by Alexia Perry, VP, Rocker Industries, published on Clutch on October 13, 2025. Page content is summarized from the review. The testimonial is quoted exactly.
Read the original review on Clutch.
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