“They always find platforms that help us utilize technology and maintain work efficiency.”
Dan Foy, President & CFO, GBI Tile and Stone, Inc. | Verified Clutch review, November 15, 2021
BUDGET
$50,000 to $199,999
ENGAGEMENT DATES
Mar. 2020 – Ongoing
LOCATION
Huntington Beach, California
As listed on Clutch.co
5.0
OVERALL
out of 5.0
5.0
QUALITY
Service & Deliverables
5.0
SCHEDULE
On time / deadlines
5.0
COST
Value / budget
5.0
WILLING TO REFER
NPS
Multi-location IT support for a Huntington Beach headquarters, a Florida warehouse, and North Carolina offices.
On-site servers moved to the cloud, with local servers decommissioned after 30 days of testing.
Remote work supported during COVID-19.
More coverage and expertise with 30% savings, according to the client.
Weekly progress meetings and monthly strategy meetings.
Quick response times and limited downtime, as reported by the client.
GBI Tile and Stone, Inc. is a national distributor of tiles and stone. Its corporate headquarters is in Huntington Beach, California, and it also has a warehouse in Florida and offices in North Carolina. Dan Foy, its President and CFO, gave the review.
Dan had worked with CAL IT Group at a previous company. Most of that support was remote, but CAL IT Group could also come on-site, and being local enough to do so made it the right choice for GBI. The engagement began in March 2020 and is ongoing.
The person in charge of GBI’s IT did not have the full range of skills needed to handle desktop, remote, and server issues, and the company was not large enough to hire multiple IT staff. After internal discussions, GBI decided to outsource its IT through managed IT services to get a broad range of support.
CAL IT Group first made sure it could take over and maintain GBI’s network. GBI then gave the team larger projects, including moving its on-site servers to a virtual environment. Because of COVID-19, moving work to remote access was a major goal. GBI had large servers that needed regular replacement, so CAL IT Group recommended a solution and worked with outside companies to secure the cloud space and software the company needed. After 30 days of testing, GBI decommissioned its local servers.
CAL IT Group continues to support GBI’s distributed workforce, with the goal of giving employees quick access to what they need with the least downtime. The teams meet monthly to discuss IT support from a high-level strategic perspective, and CAL IT Group helps identify the company’s technology challenges and proposes solutions.
GBI works with a core group of three to four CAL IT Group team members, supported by others on CAL IT Group’s side. The teams hold weekly progress meetings and communicate by phone, email, Microsoft Teams, Zoom, RingCentral, and occasional in-person meetings.
The client says GBI has received more coverage and expertise from CAL IT Group while securing 30% savings, and that the team’s quick response time lets it address issues as soon as possible.
According to the client, CAL IT Group has a great project management process, has been very professional, and has stayed on top of things. What impressed the client most was the team’s responsiveness and ability to limit downtime. Its technical knowledge allows it to help with high-level issues and find platforms that help the company use technology and stay efficient.
Asked about areas for improvement, the client said nothing came to mind, citing a good relationship. Its advice to other clients is to join CAL IT Group’s monthly meetings in addition to daily communication, to discuss the work strategically and confirm expectations are being met.
★★★★★
“They always find platforms that help us utilize technology and maintain work efficiency.”
Dan Foy, President & CFO, GBI Tile and Stone, Inc.
Source: Verified client review of CAL IT Group by Dan Foy, President & CFO, GBI Tile and Stone, Inc., published on Clutch on November 15, 2021. The review is based on a phone interview conducted by a Clutch analyst. Page content is summarized from the review. The testimonial is quoted exactly as it appears on Clutch.
Read the original review on Clutch.
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