Managed IT & Cybersecurity for Manufacturing Company

Background

Yoshimura R&D of America is a manufacturing company in Chino, California, with 1 to 10 employees. Brad Stephens, its COO, gave the review.

Brad first worked with CAL IT Group’s owner and one of its head engineers when they were at one of the company’s previous IT providers. After a larger firm bought that provider, its employees began leaving, and the company switched to another IT vendor whose service quality was poor. About two to three years later, CAL IT Group’s owner shared that they were starting their own business. Based on that prior experience, choosing CAL IT Group was an easy decision. The engagement began in November 2016 and is ongoing.

The Challenge

The company needed a managed IT service provider. Its vendor at the time was not delivering good service, so it wanted to switch to a provider that would keep its network up and running.

The Solution

CAL IT Group handles all of the company’s IT and computer needs through its managed IT services, from backing up its systems to protecting it from security threats. When employees need technical help with the computer network, CAL IT Group assists them. The team also maintains servers, hardware, and software to keep everything current and running smoothly, working mainly remotely and on-site when necessary.

The company works directly with three to four CAL IT Group team members, including support representatives and head engineers. Employees log in to CAL IT Group’s website to submit service tickets through its help desk, with tickets delivered by email, and use phone calls for emergencies.

Results & Feedback

The client describes the partnership as positive. When employees expect their computers to work, they work, and on the rare occasions they don’t, CAL IT Group is there to help. For the client, a quiet engagement is a sign that things are going well.

According to the client, CAL IT Group’s communication is excellent. The team offers a range of options for upgrades and backup systems while carefully considering the company’s budget, which assures the client it gets top-quality service and guidance on new projects. Because the company starts early and runs a second shift, it calls CAL IT Group often, and the client says someone always answers and service is immediate.

What impressed the client most is that CAL IT Group knows the company’s environment and responds quickly, so employees reach people who know what they’re doing. Rather than routing issues through tiered levels of technicians, CAL IT Group provides personalized IT support, which the client sees as its biggest differentiator.

Asked about areas for improvement, the client said there were none. Its advice to other businesses is to look for a team that takes the time to learn their IT environment.